About the Director of Clinical Operations Role

Medplace is one of the top tech startups in Phoenix, AZ. We’re transforming how hospitals and health centers manage peer reviews—making the process faster, simpler, and more compliant. We are seeking a Director of Clinical Operations with a clinical background and deep experience in Federally Qualified Health Centers (FQHCs) to oversee and grow our peer review operations.

Are you a registered nurse with firsthand FQHC experience and a passion for improving clinical quality? Do you have a track record of managing operational workflows or conducting HRSA Operational Site Visits? If so, you could be a perfect fit.

This role requires strategic thinking and hands-on execution. You’ll manage clinical workflows, credentialing, expert matching, and quality assurance, while building the infrastructure to support long-term scale. You’ll also collaborate closely with customer success, product, and leadership teams to ensure efficient and compliant peer review delivery.

While preference is given to candidates located in the Phoenix metro area, we are open to out-of-state applicants with the right background and experience. This role will start in person or hybrid depending on location and may evolve based on performance and company needs.

We love our jobs and want you to love yours too. No bureaucracy. No wasted effort. Every day matters—and so does your impact.

About Medplace

Medplace was founded on the belief that better technology and smarter workflows can improve the lives of patients and providers alike. We’ve built a national network of credentialed physicians, nurses, and healthcare professionals—and paired it with modern, automated workflow tools—to simplify how clinical reviews are conducted.

Our clients include hospitals, FQHCs, critical access hospitals, insurers, and law firms who use Medplace for external and internal peer reviews. We’re proud of our incredibly high satisfaction ratings across both sides of our marketplace.

About Your Team

The Clinical Operations team is a core part of Medplace’s success, working at the intersection of compliance, clinical integrity, and operational efficiency. We’re a collaborative group who value accountability, curiosity, and making things better every day. If you thrive in fast-moving environments and like building smart processes from the ground up, you’ll fit right in.

Responsibilities

• Lead Medplace’s clinical operations team, including expert onboarding, credentialing, review matching, and QA
• Ensure peer reviews comply with HRSA standards, HIPAA, and other relevant regulatory requirements
• Design and optimize workflows to match internal and external reviewers with providers based on specialty, location, credentialing, and availability
• Serve as a clinical escalation point for sensitive or complex review cases
• Build and maintain scalable SOPs for internal reviews, FQHC compliance reporting, and Operational Site Visit (OSV) readiness
• Support onboarding and training of clinical reviewers to meet Medplace’s standards
• Collaborate with customer success and sales teams to tailor operational support based on FQHC or hospital-specific needs
• Monitor performance metrics (e.g., turnaround time, quality scores) and lead initiatives to improve operational outcomes
• Contribute clinical and compliance insights to product development and strategic planning
• Lead or support initiatives to expand internal review capabilities for FQHCs and hospitals
• Stay current on regulatory requirements related to peer review and HRSA audits

Required Qualifications

• Registered Nurse (RN) with current and active licensure
• Direct experience with FQHC operations, which may include:
• Working in an operational or administrative role at an FQHC
• Conducting HRSA Operational Site Visits or preparing for OSVs
• Minimum of 5 years of clinical operations or healthcare quality management experience
• Strong understanding of peer review processes, credentialing, and regulatory compliance (HRSA, HIPAA)
• Demonstrated ability to build and manage operational workflows in healthcare
• Excellent communication, leadership, and organizational skills
• Ability to thrive in a fast-paced startup environment

Preferred Qualifications

• Based in Phoenix metro area (strongly preferred)
• Experience with digital health platforms or clinical marketplaces
• Background in working with external or internal peer review programs
• Experience working with underserved or rural healthcare organizations

Compensation

Salary range: $90,000 – $110,000 per year, depending on experience. Includes health insurance, 401(k), and performance-based bonus opportunities tied to operational outcomes.

Our Culture

If these words describe you, you'll feel right at home:

• Hard-working
• Intellectually honest
• Collaborative
• Accountable
• Empathetic
• Process-driven
• Positive
• Passionate about patient safety
• Curious and innovative

We look forward to meeting you!

Seniority Level

Director

Industry

Information Technology & Services

Healthcare

Healthtech

Insuretech

Employment Type

Full-time

Location: Strong preference for Phoenix, AZ; remote considered for highly qualified candidates

Job Functions

• Operations
• Healthcare Management
• Clinical Quality
• Compliance