What is a Solutions Architect at eVisit

A solutions architect is a person with a technical background who works with customers and eVisit’s engineering team to design and manage the build-out of technical solutions to customer problems.

These can include activities like:

• Analyzing a customer’s IT systems and proposing the best way to integrate with eVisit’s SSO features (e.g.,THR)
• Managing an API-based integration with a customer dev team (e.g., CorVel)
• Designing and driving an HL7-based integration through Redox with a customer’s EHR (e.g., THR)

Job responsibilities

A solutions architect wears many hats. On a given day, a solutions architect may look a little like an engineer, a little like a sales rep, and a little like a project manager. Their ultimate goal is to drive successful technical integrations between eVisit and customers.

The responsibilities include:

• Analyzing requirements from customers and proposing short-term and long-term solutions
• Conveying technical information to product managers and engineers, so they can build the right solutions for customers
• Leading customers to make sound technical decisions about how they integrate with eVisit
• Driving organizations like Redox to build HL7 integrations and ensuring they are working toward the right schedule that works for the customer
• Managing multiple customer implementations at the same time, providing visibility to CS and eVisit company Leadership.

• Has written code in the past, but is not interested in writing code full time, preferring to work more with people than code.
• Understands internet principles like DNS, VPN tunneling, TLS, CIDR blocks, HTTP, load balancers, private networks, and NAT.
• Can design integrations using HL7, SSO, JWT, and RESTful APIs. Bonus points for native integration experience with Cerner and Epic.
• Has launched integrated healthcare technology systems.
• Can communicate status and project plans internally and externally.

Soft skills:

• Can get customers excited about a technical solution and guide them over a multi-month engagement
• Can write technical documentation for engineering and IT teams
• Can present clearly to customer executive leadership
• Can derive requirements from customer descriptions
• Can push back on non-valuable requirements and explain the trade-offs of different approaches
• Can support sales reps on calls when technical questions arise, and can help scope work during the sales cycle

• Competitive salary
• Great benefits package including medical, dental, vision, HSA & FSA plans
• 401(k)
• Generous PTO plan, plus 12 paid national holidays
• Fun, collaborative environment where the company is working to define the future of telemedicine
• Excellent opportunity for professional growth