As a Technical Support Analyst you will be a trusted advisor to healthcare organizations and their patients, helping them overcome technology obstacles with their telemedicine offering. You will be responsible for reviewing, analyzing, and monitoring video connectivity and performance, preventing network and technical issues, and intervening in real-time to resolve technical breakdowns. In addition, you'll need to collaborate with multiple departments to ensure product reliability and stability and innovate business practices that strengthen our quality assurance and issue resolution processes. You will also track and report metrics, adjusting strategy and tactics based on your analysis of outcomes. As a Technical Support Analyst you will ensure that our customers successfully connect to their patients through the eVisit platform.

Customer Service

Mesa, AZ, USA

eVisit’s leading virtual care platform enables healthcare organizations to improve outcomes, revenue, and efficiencies—using their own network of providers to deliver virtual care. With eVisit, healthcare organizations deliver faster, more convenient care to their patients with virtual urgent care, primary care, specialty care, pre-post op care, and employee care. eVisit helps more than 250 healthcare organizations compete and thrive in today’s changing healthcare market.

eVisit

Tier 1 Technical Support

MissionStartupAZ Foundation exists to empower a stronger statewide ecosystem for high-growth companies to scale; catalyzing Arizona's new economy rooted in technology and innovation.PurposeStartupAZ Foundation inspires connectivity and generosity among Arizona’s most innovative companies; helping them grow and give back.PillarsCONNECTIVITY: Establish the connective tissue required for a vibrant entrepreneurial ecosystem to thrive.CAPITAL: Bridge Arizona’s prosperous past with the capital requirements needed to grow a more diverse and resilient economy for the future. TALENT: Align the collective of education and workforce development efforts to supply the needs of Arizona’s growing economy.

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Tier 1 Technical Support