L&D Technical Writer I

As a Learning & Development Technical Writer I, you will be a pivotal part of our team dedicated to reviewing and updating existing Help & Training articles. Your role involves collaborating closely with subject matter experts and members of the Operations Team to produce clear and effective content. You will leverage your technical expertise to translate complex concepts into accessible content. With a keen eye for detail and strong communication skills, you will ensure that all content is accurate, consistent, and aligns seamlessly with the organization's learning objectives.

Primary Duties & Responsibilities:

• Review and update existing Help & Training content in a clear, concise, and engaging manner
• Work closely with the L&D Technical Writer II to update and publish article updates
• Collaborate with cross-functional teams to review and refine content, incorporating feedback and suggestions
• Collaborate with Subject Matter Experts to ensure advanced topics are properly covered
• Assist with updates related to Help & Training Requests, Hot Changes/Fixes, and Releases
• Adheres to all confidentiality and compliance regulations.
• Follow Role Employee Checklist/SOPs, etc.
• Other tasks or projects as assigned

Minimum Education & Work Experience:

• Bachelor’s degree in English/Communication/Education/Technical Writing
• 1+ years of experience in developing written content

Key Skills and Qualifications:

• SaaS software experience
• Familiar with tools such as Zoom, Salesforce, Monday, Grammarly, and Google Suite
• Attention to detail
• Written and verbal communication skills
• Self-starter and ability to multi-task in a fast-paced environment
• Bi-Lingual/Spanish Speaking and Writing skills are a plus but not required

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
• Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.