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Scheduling Specialist

Navi Concierge Nurses

Navi Concierge Nurses

Phoenix, AZ, USA
Posted on Sunday, May 5, 2024

Navi Nurses - Scheduling Specialist

Company Summary

Navi Nurses is a private duty nursing company that delivers personalized care for clients and caretakers at every stage of their healthcare journey. Navi was built by nurses for nurses, empowering RN contractors to rediscover joy in their nursing career by providing comprehensive care directly to post-surgical, aging, and end of life clients.

Founded in 2021, Navi Nurses has helped hundreds of nurses to provide thousands of hours of care across the greater Phoenix, Arizona area. Navi is hiring a Scheduling Specialist to help continuously improve customer experience and care for clients, nurses, and healthcare partners, while also supporting the scale of Navi’s operations.

Scheduling Specialist Role Summary

The Scheduling Specialist ensures active clients and active nurses receive the optimal support needed to efficiently post, execute and complete their scheduled shifts. As the project manager for shift scheduling and active client / nurse communications, the Scheduling Specialist will interface with sales development representatives, the client billing team, nurse operations, nurse recruitment, and the payroll team to ensure a high quality of care and data integrity.

Job Duties And Responsibilities

The Scheduling Specialist will be part of Navi Nurse’s Business Administration team. This individual will report to the Director of Operations (DoO) and support the nurse operations and nurse recruitment teams.

  • Responsibilities to Nurse Operations
    • Respond to inbound email, text message, form, and call support questions from active clients and field nurses, Nurse Navigators and/or business partners.
    • Execute shift scheduling and communication of a client’s co-created plan using Navi’s systems and tools.
    • Ensure all client shifts are scheduled correctly and open client shifts are filled each day, through the utilization of Navi’s messaging and scheduling platforms.
    • Escalate clinical nurse and client issues to the Nurse Navigators for resolution of support needs.
  • Responsibilities to Nurse Recruitment
    • Interface with Navi’s recruiting, engagement and operations departments, to support special projects and assignments that will be approved by the DoO.
  • Responsibilities to Business Administration
    • Complete and deliver daily reporting and analysis on scheduled shifts .
    • Execute special projects and tasks assigned by the DoO.

Minimum Qualifications & Education Requirements

  • Associates degree or equivalent, preferred.
  • Ideal candidates will have degrees and / or certifications related to healthcare and / or nursing.

Other Requirements & Skill Sets

  • Ideal candidates would have at least 2 years of experience in customer support, customer success, and / or general administrative work, especially in an office and / or healthcare setting.
  • Comfortability with technology and excellent knowledge of Google Suite Tools, Gmail, and project management platforms.
  • Enjoy a fast-paced, startup environment with high levels of autonomy and ability to learn quickly on-the-job.
  • Excitement to adapt to the changing responsibilities of this role as Navi continues to scale across the US.

Location

  • Location
    • Preferred candidates will live in Arizona.
    • Remote; Scheduling Specialists are eligible to be considered for remote work after completing 40 hours of training.
  • Schedule
    • Mon-Fri 8am-5pm and Sat-Sun 10am-5pm, Arizona time
    • Availability for a minimum of 20 hours per week, including weekends.
    • Flexibility in weekly hours and days worked.

Compensation

  • Role Type
    • This is a 1099 contract position. High-performing candidates may be eligible for employment after at least 6 months.
  • Compensation
    • $16-25 per hour based on experience level and certifications. Opportunity for performance-based bonuses on at least a quarterly basis.
  • Benefits
  • Not applicable. This is a 1099 contract position.

Navi Nurses Hiring Process

While we have strong preferences, you do not need to match every listed expectation to apply for this position. Here at Navi Nurses, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Navi is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.