About Us:

You’ve probably seen our screens in action and didn’t even know it! You might be grabbing a bite to eat at Flower Child, picking up some ice cream at Dippin’ Dots, or waiting to see your doctor at FastMed—but you’re staring at our screens. Our dynamic signage software transforms our clients’ everyday screens into powerful digital experiences.

• We’re Shaking Up the Digital Signage Space. Our goal is to transform every ordinary TV screen into a powerful marketing experience for our customers... and with thousands of screens already powered by Neon, we’re only scratching the surface.
• We’re Growing Fast. Last year we grew our network of screens over 10X—and no, that’s not a typo. We’re still a small, dynamic team, and this is your chance to join us on the ground floor to help us build something really special.
• We All Own What We’re Building. Be proud of what we’re building together and sleep well knowing your teammates are just as invested as you are.

About You:

At Neon, we thrive when our people thrive. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect.

Job Overview:

The IT Associate will be responsible for supporting the operations team by preparing media devices, troubleshooting software and hardware issues, managing inventory, and preparing labels for distribution. This role is crucial in ensuring our products are delivered on time and meet our high standards of quality.

Key Responsibilities:

• Media Device Preparation - Set up and configure media devices for customer orders.
• Troubleshooting - Diagnose and resolve software and hardware issues with media devices.
• Inventory Management - Maintain accurate records of inventory, track stock levels, and assist with reordering supplies as needed.
• Label Preparation - Create and apply labels for products and shipments, ensuring accuracy and consistency.

Qualifications:

• Strong technical aptitude with the ability to quickly learn new software and hardware.
• Experience with basic troubleshooting of electronic devices.
• Excellent problem-solving skills and attention to detail.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Strong communication skills and the ability to work well in a team.
• Previous experience in a technical or IT-related role is a plus.