Company Description

NEON is a customer experience platform that simplifies the creation and control of digital signage, overhead music, and other experiential elements through a single, intuitive dashboard. Our platform offers customization by location and device, mobile accessibility for on-the-go control, and strategic integrations. With NEON, you can create personalized customer experiences in seconds.

Role Description

This is a full-time on-site role for a Launch Specialist located in Phoenix, AZ. We’re looking for a detail-oriented and proactive Launch Specialist to join our team. In this role, you will own the backend setup process for new customers, creating and configuring their accounts and ensuring a smooth rollout across all locations. You’ll work closely with our Sales, Support, and Logistics teams to make sure each customer is set up for success from day one.

Key Responsibilities:

• Set up backend accounts in our platform for all new customers and locations
• Input and manage customer data accurately across systems
• Coordinate rollout schedules and ensure deadlines are met
• Act as the main point of contact during the onboarding phase
• Work cross-functionally with internal teams to resolve issues and drive progress
• Ensure content is correctly scheduled, mapped, and ready to go live at launch
• Provide updates and confirmations to customers throughout the process
• Continuously improve our launch process to create a better experience

Qualifications:

• 2+ years in an operations, onboarding, or project coordination role
• Strong attention to detail and organizational skills
• Comfortable managing multiple projects at once
• Tech-savvy and able to learn new platforms quickly
• Clear communicator, both written and verbal
• Experience with SaaS platforms or digital signage is a plus