Client Success Specialist
Paradox
Customer Service
Scottsdale, AZ, USA
Posted on Oct 19, 2024
Do you have exceptional customer service skills and an insanely high give-a-damn?
Are you looking to kick-start your career at a values-driven tech startup?
Do you love surrounding yourself with smart people who challenge you to grow and learn?
At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.
When a new client implements our transformative AI solutions, they aren’t just getting a new software vendor - they’re getting a partner. And it’s the Client Success team at Paradox that brings that partnership to life! We care deeply about our clients and treat their challenges, goals, and wins as our own. We’re searching for someone who shares our obsession for helping, delighting, and making a BIG impact with the clients we partner with.
Sound like your dream job? We want to hear from you!
Responsibilities
As a Client Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships. In this role, you will:
Are you looking to kick-start your career at a values-driven tech startup?
Do you love surrounding yourself with smart people who challenge you to grow and learn?
At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.
When a new client implements our transformative AI solutions, they aren’t just getting a new software vendor - they’re getting a partner. And it’s the Client Success team at Paradox that brings that partnership to life! We care deeply about our clients and treat their challenges, goals, and wins as our own. We’re searching for someone who shares our obsession for helping, delighting, and making a BIG impact with the clients we partner with.
Sound like your dream job? We want to hear from you!
Responsibilities
As a Client Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships. In this role, you will:
- Be the primary point of contact for our clients and become a true partner in helping them achieve their goals
- Create magical moments as you advise and educate clients on the power Olivia
- Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs
- Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with Olivia
- Work collaboratively across internal product and engineering teams to translate your clients’ feedback into improvements to our product
- 1-3 years of client-facing work experience, such as customer service, sales, recruiting, or similar roles
- Demonstrated ability to handle multiple priorities/projects/accounts at once
- An innate desire to help, understand, and find solutions
- Good technology skills, able to quickly learn new software
- Excellent communication skills, both written and verbal, and a knack for staying calm under pressure
- Ability to work from our Scottsdale, AZ or Chicago, IL office location
- Authorization to work in the United States
- Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
- Ability to make a big impact on a growing organization and drive your own growth
- The opportunity to build the next big thing in recruiting technology
- Internal and external professional development, coaching, and continuous education opportunities