As Director of Fondue Operations you will play a lead role in building and implementing excellent process and systems infrastructure. This is a generalist role with clear starting direction and long term opportunity for multi-faceted growth.

In this role, you will lead and build a world-class team of Operations professionals supporting the scale and growth of Fondue. First, you will own our implementation and post sales motion to ensure it is built for scale and optimized for success. Concurrently, you will manage data collection and reporting on our product and business performance. Further, you will proactively identify other areas of the business to optimize, and execute/roll out a plan to do so.

As a leader of the team, you will be key in driving success across all functions and establishing Fondue CashBack as the leading incentive for direct to consumer ecommerce brands. You will report directly to the General Manager of Fondue.

This position is fully remote.

Primary duties

• Serve as the operational lead for Business Operations.
• Monitor product metrics and understand how they are performing against our KPIs.
• Manage and lead a team of Operations professionals.
• Help the business understand how onboarding, implementation, and post sale outcomes drive impact and ROI via accurate reporting and forecasting.
• Work across teams to identify areas of optimization through process improvements and tools (Salesforce, Vitaly, Trello, Metabase).
• Support the reporting needs across the organization as well as team-level reporting to help measure effectiveness of the go-to-market and product development strategy.
• Be a key stakeholder in compensation, headcount, goal setting, and other planning needs for Business Operations.

What We’ll Love About You

• 3-5+ years of experience as an Operations leader.
• 5-7+ years of Business Operations or Revenue Operations experience.
• Experience founding or working in an early stage startup strongly preferred.
• A thirst for ownership, learning new skills, and delivering value to those you work with.
• Strong proficiency in Excel
• Clear demonstration of hitting and exceeding project plans
• Clear demonstration of working with individuals across departments resulting in higher performance
• Ability to receive clear, actionable feedback
• Ability to provide clear, actionable feedback
• Project management and department roadmapping experience
• Excellent communication and problem-solving skills
• Strong comfort multitasking and excellent prioritization

What You’ll Love About US

• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Fully remote culture - work from home (or wherever!)
• Fun - We're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Unlimited paid time off
• Health, dental, vision insurance
• Other great perks, such as home office stipend