Sales Support Specialist
RevolutionParts, Inc.
Customer Service, Sales & Business Development
Salt Lake City, UT, USA
Posted on Thursday, March 30, 2023
RevolutionParts is dedicated to modernizing the auto industry through our parts e-commerce platform. And we are pretty great at it too! We have enabled thousands of dealerships to sell auto parts online by transforming the way buyers and sellers connect.
And not only are we dedicated to revolutionizing the auto industry; we are also passionate about building a revolutionary team. Our Revolutionaries (as we call ourselves) are talented humans who have a shared goal of delivering an exceptional product and customer experience. Plus, we have fun while doing it!
The Role
We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.
The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role.
By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.
*Please note this hire is expected to work hybrid from the RevolutionParts HQ or Utah Coworking Space*
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Requirements
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Highly polished communication skills with all levels of internal/external organizations
- Proactive and competitive mentality with enthusiasm for driving sales processes
- Desire and discipline to work with clients to solve problems, while engaging them to share feedback
- Analytical and multitasking skills
- Highly collaborative with the flexibility to work on team projects, with an understanding of how to navigate the internal organization to get buy-in and commitments on projects
- BS degree in Marketing or associates degree in relevant field a plus
- Tech company, ecommerce experience, or auto industry experience highly preferred
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.