Implementation Manager III, OEM
RevolutionParts, Inc.
Tempe, AZ, USA
Posted on Oct 18, 2024
RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
The Role
We're looking for a passionate team member who will partner with some of the auto industry's top dealers and brands to understand their business pain points and goals, and to implement scalable solutions using RevolutionParts’ E-Commerce Platform. The ideal candidate will have previous project management and customer relationship experience, and is passionate about providing an exceptional experience for every customer.
The Implementation Manager II will work with clients to launch their RevolutionParts eCommerce selling channels, including site set up, technical support, and new customer training.
Responsibilities
- Work with dealership contacts to launch their RevolutionParts eCommerce selling channels, including site set up, technical support, and new customer training.
- Establish clear direction; set appropriate objectives and workload for a range between 10 - 40 different clients at any given time; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator.
- Use logic and methods to solve technical problems with effective solutions; learn and apply industry, company, product knowledge to solve problems.
- Learn industry best practices, trends, technology, and other information affecting clients’ businesses; can discuss multiple aspects and impacts of issues and see how it may impact future results.
- Lead new client onboarding for Revolution Parts eCommerce solutions. Provides technical and process training supporting domain & channel management configurations.
- Evaluate baseline client’s current state-of-business to measure and pace transitional changes to the RevolutionParts E-Commerce Platform. Defines customer project objectives, engagement protocols and communication plans.
- Primary liaison for client training, technical support, and service delivery during transition.
Who You Are
- Listener – you practice active listening and patiently hear our customers out.
- Customer Focused – you’re dedicated to meeting the expectations and requirements of customers; use first-hand customer knowledge for improvements in products, services, and processes; gain the trust and respect of the customer.
- Organized – you make juggling several projects look easy because organizing is one of your superpowers.
- Expertise – knows how e-commerce businesses work; knowledgeable in current industry practices, trends, technology, and other information affecting clients’ businesses; can discuss multiple aspects and impacts of issues and see how it may impact future results.
- Efficient – you use time effectively and efficiently; respect other’s time; focuses on the more important priorities; gets more done in less time than others.
- Goal-oriented - you know that every moment matters and daily wins roll to weekly wins roll to monthly and quarterly wins.
Requirements
- High school degree or equivalent, college degree preferred.
- 3+ years of Project Management/Implementation Management experience.
- A proven track record of meeting and exceeding assigned metrics.
- Project management experience.
- E-commerce experience.
- Proficient at excel/sheets.
Preferred but not required
- Auto industry experience
- Website design experience
- Photoshop or similarity with related design tools
- Google Analytics/SEO experience
- E-commerce experience
- SaaS experience
- Training or teaching experience
- PHP/Database management experience
Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.