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Operations Coordinator

Toothio

Toothio

Administration, Operations
Tempe, AZ, USA
Posted on Tuesday, September 26, 2023
Remote, Eastern Time Zone Required About ToothioToothio is a cutting-edge labor marketplace start-up that is transforming the way dental practices hire and dental professionals find work by providing on-demand, skilled, and dependable dental staff. Simply put, we connect dental hygienists and assistants with dental practices who need support. Our mission is to create a seamless, efficient experience for both dental practices and professionals alike. Toothio is backed by Craft Ventures, among other strategic investors. About The RoleAs an Operations Coordinator at Toothio, you will directly manage marketplace operations, ensuring smooth shift allocations and successful onboarding of dental professionals. Your responsibilities will involve hands-on shift management, efficient onboarding processes, prompt user support, and addressing market-specific challenges. You will also work closely with the central operations team, identifying inefficiencies and suggesting improvements. Responsibilities
  • Shift Management: Oversee and streamline shift management processes to ensure successful shift completions and optimal user satisfaction.
  • Professional Onboarding: Host virtual orientations to bring dental professionals onto our platform seamlessly.
  • User Support: Be the front line of support, handling inquiries, resolving issues, and offering guidance via text, email, and phone to both dental professionals and practices.
  • Market Oversight: Spearhead operations in designated markets, working in tandem with our central operations team.
  • Operational Excellence: Identify and implement projects aimed at enhancing operational efficiency and elevating user satisfaction.
Requirements
  • Communication Skills: Exceptional verbal and written communication abilities.
  • Technical Prowess: Proficiency in G Suite and a keen interest or prior knowledge in SQL, marketplaces, or startups.
  • Proactiveness: A penchant for recognizing and communicating potential process improvements.
  • Attitude: Professional and friendly demeanor coupled with a solutions-driven mindset.
  • Adaptability: A flexible approach to working hours and a record of punctuality.
  • Work Environment: A quiet and distraction-free space with dependable internet for virtual meetings and calls.
Other Important DetailsEmployment Type: Full-time, working hours of 8am-5pm or 9am-6pmCompensation Budget: $50-60k, depending on experienceLocation: Any major city in Eastern Standard Time (EST)By taking this role, you will be reporting directly to the Director of Operations and support the day-to-day operations. The team will provide you with information on how our platform works, how to be successful in your role, ongoing training, and ways to grow your career.Powered by JazzHRCNVOg2JE3b