Job Title: Operations Manager

Company: Toothio

Location: Tempe, AZ (Preferred)

About Toothio

Toothio is a cutting-edge labor marketplace start-up that is transforming the way dental practices hire and dental professionals find work by providing on-demand, skilled, and dependable dental staff. Simply put, we connect dental hygienists and assistants with dental practices who need support. Our mission is to create a seamless, efficient experience for both dental practices and professionals alike. Toothio is backed by Craft Ventures, among other strategic investors.

About the Role:

As an Operations Manager at Toothio, you will directly manage marketplace operations, ensuring smooth shift allocations and successful onboarding of dental professionals. Your responsibilities will involve hands-on shift management, efficient onboarding processes, prompt user support, and addressing market-specific challenges. You will also work closely with the central operations team, identifying inefficiencies and suggesting improvements.

Responsibilities

• Shift Management: Oversee and streamline shift management processes to ensure successful shift completions and optimal user satisfaction.
• Professional Onboarding: Host virtual orientations to bring dental professionals onto our platform seamlessly.
• User Support: Be the front line of support, handling inquiries, resolving issues, and offering guidance via text, email, and phone to both dental professionals and practices.
• Market Oversight: Spearhead operations in designated markets, working in tandem with our central operations team.
• Operational Excellence: Identify and implement projects aimed at enhancing operational efficiency and elevating user satisfaction.

Requirements

• Communication Skills: Exceptional verbal and written communication abilities.
• Technical Prowess: SQL and Zapier knowledge required
• A Proactive approach: A talent for recognizing and communicating potential process improvements.
• Attitude: Professional and friendly demeanor coupled with a solutions-driven mindset.
• Adaptability: A flexible approach to working hours and a record of punctuality.
• Work Environment: A quiet and distraction-free space with dependable internet for virtual meetings and calls.

Other Important Details

Employment Type: Full-time, working hours of 8am-5pm or 9am-6pm

Location: Greater PHX metro area

By taking this role, you will be reporting directly to the Director of Operations and support the day-to-day operations. The team will provide you with information on how our platform works, how to be successful in your role, ongoing training, and ways to grow your career.