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Customer Experience Coordinator (FT)

TheraSpecs

TheraSpecs

Customer Service
Posted on Monday, June 3, 2024

Careers at TheraSpecs

Open positions:



Quality and Inventory Prep Specialist (part time or full time)

The Quality Specialist’s mission is to ensure the consistent availability of high-quality products in all of our selling channels.

TheraSpecs makes therapeutic glasses for people with light-sensitivity, often from conditions such as migraine and post-concussion syndrome. We're looking for a reliable, team-oriented person with great attention to detail to join our growing team. This is a flexible part-time or full-time hourly (20-40 hours per week) position in our central Phoenix office.

You will:

  • Operate the frame tracer and lens edger as needed to finish and assemble ready-to-ship products
  • Visually inspect frames, lenses, and finished products to ensure they meet quality standards (inspect, assemble, adjust, clean, repair, organize)
  • Track and report on quality issues; participate in product evaluation discussions
  • Prepare and ship weekly bulk restocks for Amazon international warehouses
  • Monitor, prepare, and maintain stock and organization of shipping and fulfillment supplies
  • Assist with order fulfillment and preparation
  • Handle customer repairs and spare parts maintenance
  • Plan your work with the team according to current priorities
  • Look for opportunities to consistently improve our systems and procedures

You have:

  • High attention to detail and reliability
  • Ability to see fine detail during visual inspection
  • Great organizational skills
  • The ability to maintain focus for extended periods of time
  • A team-oriented attitude with communication and planning skills
  • Mindful, positive outlook toward life and work

Are you an organized, reliable person with great attention to detail? Are you excited to help people find relief and get back to their lives? If so, you may be an excellent fit for us and we would love to hear from you. Join the team that helps people feel like this:

“I am a severe migraine sufferer and TheraSpecs have made a world of difference! I am no longer out sick every week. Thanks so much for saving my job and changing my life!” —Victoria in Chicago

To apply, please use the form below >>>

About TheraSpecs

TheraSpecs makes glasses with precision-tinted lenses that bring relief and freedom to the millions of people who have medical conditions that are triggered or worsened by light. Our eyewear helps people with more than 50 conditions, including migraine and concussion, to get out of the dark and back to their lives. We are an inclusive employer.


Customer Experience Coordinator (full time)

The mission of the customer care team, and of each customer experience coordinator, is to deliver the value of TheraSpecs to our customers. The customer care team serves as the main point of contact for our customers, assisting them through their education, consideration, purchase, and support needs. Through this work, the team directly fulfills our company mission to bring relief and freedom to the millions of people who have conditions that are triggered or worsened by light.

We're looking for a mindful, positive person with superb follow-through to join our customer care team. This is a professional, full-time (M-F, roughly 8:30-5), salaried position with health insurance and 401(k) benefits in our central Phoenix office. This is an in-office/remote hybrid position with a need for in-office work weekly, and regular opportunities for remote work as well.

You will:

  • Be a primary point of contact for customers via all communication channels (phone, email, live chat)
  • Collaborate with the team and optical lab to ensure reliable communication and prompt handling of customer orders including custom requests, delivery timelines, returns, and exchanges
  • Consult with customers before and after purchase to help them get a great outcome
  • Educate customers about TheraSpecs and light sensitivity
  • Maintain an eye for details related to products, processes, and commitments
  • Share insights gained from customers with customer care and other teams
  • Seek out ways that our people, processes and company can consistently improve

You have:

  • Clear, direct, and personable written and verbal interpersonal skills
  • Exceptional follow-through on commitments
  • Creative problem-solving skills and a drive for continuous improvement
  • Strong collaboration skills and a team-focused approach
  • Typing speed 40+ words/minute, experience and comfort using many types of software
  • A desire to make a real difference in people’s lives
  • Mindful, positive outlook toward life and work
  • A college degree

Are you a clear communicator with excellent follow-through who loves helping people? Are you excited about opportunities to learn and to continuously improve your work and the work of your team? If so, you may be an excellent fit. Join the team that helps people feel like this:

"I was suffering with daily migraines. I contacted your customer service about creating a prescription pair for me and they were very knowledgeable, helpful, and prompt. I noticed a difference the first day of wearing them. I really don't know how I've lived without them all this time. Thank you so much! You have a customer for life." —Rachel in TX

If this sounds like you, and you’re curious about how you could help our small and highly motivated team to continue growing, we would love to hear from you. Submit your cover letter and résumé using the form below. Please do not call our office about this position.

About TheraSpecs

TheraSpecs makes glasses with precision-tinted lenses that bring relief and freedom to the millions of people who have medical conditions that are triggered or worsened by light. Our eyewear helps people with more than 50 conditions, including migraine and concussion, to get out of the dark and back to their lives. We believe a diverse team will make us stronger and actively work to counteract bias in our hiring process. We are an inclusive employer.


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