Customer Experience Coordinator (FT)
TheraSpecs
Careers at TheraSpecs
Open positions:
Customer Experience Coordinator (full time)
TheraSpecs makes specially-tinted glasses for people with light sensitivity that disrupts their daily lives. The mission of the customer care team, and of each customer experience coordinator, is to deliver the value of TheraSpecs to our customers. The customer care team serves as the main point of contact for our customers, assisting them through their education, consideration, purchase, and support needs. Through this work, the team directly fulfills our company mission to bring flexibility and freedom to the millions of people who are impacted by different types of light.
We're looking for a mindful, positive person with superb follow-through to join our customer care team. This is a professional, full-time (M-F, roughly 8:30-5), salaried position with health insurance and 401(k) benefits in our central Phoenix office. This is primarily an in-office position with opportunities for remote/hybrid work as well.
You will:
- Be a primary point of contact for customers via all communication channels (phone, email, live chat)
- Collaborate with the team and optical lab to ensure reliable communication and prompt handling of customer orders including custom requests, delivery timelines, returns, and exchanges
- Consult with customers before and after purchase to help them get a great outcome
- Educate customers about TheraSpecs and light sensitivity
- Maintain an eye for details related to products, processes, and commitments
- Share insights gained from customers with customer care and other teams
- Seek out ways that our people, processes and company can consistently improve
You have:
- Clear, direct, and personable written and verbal interpersonal skills
- Exceptional follow-through on commitments
- Creative problem-solving skills and a drive for continuous improvement
- Strong collaboration skills and a team-focused approach
- Typing speed 40+ words/minute, experience and comfort using many types of software
- A desire to make a real difference in people’s lives
- Mindful, positive outlook toward life and work
- A college degree
Are you a clear communicator with excellent follow-through who loves helping people? Are you excited about opportunities to learn and to continuously improve your work and the work of your team? If so, you may be an excellent fit. Join the team that helps people feel like this:
"I can't say enough good things about TheraSpecs! The customer service is absolutely amazing and incredibly accommodating. The glasses have truly made a world of difference. The team went above and beyond to ensure I had the right pair, and their support was friendly and responsive every step of the way. Highly recommend TheraSpecs to anyone dealing with screen-related [light sensitivity] – these glasses are a game changer!" —Jasmine in NJ
If this sounds like you, and you’re curious about how you could help our small and highly motivated team to continue growing, we would love to hear from you. Submit your cover letter and résumé using the form below. Please do not call our office about this position.
About TheraSpecs
TheraSpecs® offers a range of lenses that filter different wavelengths of problematic light, so customers can get out of the dark and back to their lives. With numerous lens options, lens strengths, and frame styles, TheraSpecs can be a game-changer in dealing with computer and device screens, fluorescents, flashing lights, sunlight, and other irritating light sources.
We believe a diverse team will make us stronger and actively work to counteract bias in our hiring process. We are an inclusive employer.
Production & Quality Specialist (full or part time)
The Quality Specialist’s mission is to ensure the consistent availability of high-quality products in all of our selling channels.
TheraSpecs makes specially-tinted glasses for people with light sensitivity that disrupts their daily lives. We're looking for a reliable, team-oriented person with great attention to detail to join our growing team. This is a flexible part-time or full-time hourly (20-40 hours per week) position in our central Phoenix office. The starting pay for this role is $15/hour.
You will:
- Operate the frame tracer and lens edger as needed to finish and assemble ready-to-ship products
- Visually inspect frames, lenses, and finished products to ensure they meet quality standards (inspect, assemble, adjust, clean, repair, organize)
- Track and report on quality issues; participate in product evaluation discussions
- Monitor, prepare, and maintain stock and organization of supplies
- Prepare supplies and materials for fulfillment
- Handle customer repairs and spare parts maintenance
- Prepare and ship monthly bulk restocks for Amazon international warehouses
- Plan your work with the team according to current priorities
- Look for opportunities to consistently improve our systems and procedures
You have:
- High attention to detail and reliability
- A team-oriented attitude with communication and planning skills
- Ability to see fine detail during visual inspection
- Great organizational skills
- The ability to maintain focus for extended periods of time
- Mindful, positive outlook toward life and work
Are you an organized, reliable person with great attention to detail? Are you excited to help people find protection from light and get back to their lives? If so, you may be an excellent fit for us and we would love to hear from you. Join the team that helps people feel like this:
"Your glasses saved my career. In 2018 I discovered a terrible eye trouble triggered by fluorescent lights. It was so debilitating, I thought I’d have to either go on disability or get a non-computer/outside job. I discovered the FL-41 tint, and it has changed my world, this is my second pair of TheraSpecs. Thank you for what you do. You have impacted my life so much. I’m grateful." —Megan in Washington D.C.
To apply, please use the form below >>>
About TheraSpecs
TheraSpecs® offers a range of lenses that filter different wavelengths of problematic light, so customers can get out of the dark and back to their lives. With numerous lens options, lens strengths, and frame styles, TheraSpecs can be a game-changer in dealing with computer and device screens, fluorescents, flashing lights, sunlight, and other irritating light sources.
We believe a diverse team will make us stronger and actively work to counteract bias in our hiring process. We are an inclusive employer.